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¿Cómo me pongo con la aduana sobre un paquete??

Noviembre 7, 2024

¿Cómo me pongo con la aduana sobre un paquete??

Si está esperando que un paquete internacional despeje aduanas en los EE. UU. Y nota un retraso, Quizás se pregunte cómo comunicarse con la aduana de EE. UU. Para obtener ayuda. Los retrasos en la aduana pueden ser frustrantes, Pero comprender el proceso puede ayudarlo a que su envío se mueva nuevamente. Si estás esperando Maik Co.ltd's Custom Packaging Boxes, Cajas de embalaje de atención médica, o Cajas de embalaje de alimentos y bebidas, this guide will cover how to contact US Customs and what information you need to resolve any delays.

How Do I Contact US Customs About a Package 643


Por qué contactarnos aduanas?

Aduanas y protección fronteriza de EE. UU. (CBP) ensures that all goods entering the United States comply with federal regulations. Sin embargo, packages can be held for various reasons, incluido:

  • Documentación incompleta o incorrecta: Missing or incorrect paperwork can lead to delays.
  • Outstanding Duties and Taxes: Customs holds packages if duties or taxes are due.
  • Product-Specific Regulations: Some products, such as healthcare packaging or food-related items, may require additional inspection or certification.
  • Inspecciones aleatorias: Packages may be randomly selected for inspection, which can add time to the process.

Knowing the reason for a customs hold can help you resolve it quickly.


Pasos para contactarnos aduanas sobre su paquete

1. Check Your Tracking Status

Start by reviewing the tracking status provided by your shipping carrier (P.EJ., Unión Postal Universal, DHL, Fedex). The tracking update will often show whether your package is being held by customs. Look for terms like “In Customs,” “Awaiting Clearance,” or “Held for Customs Review.”

2. Póngase en contacto con el transportista de envío primero

Before contacting US Customs directly, reach out to your shipping carrier. Shipping companies have dedicated teams that communicate with customs regularly and may resolve the issue on your behalf. Here’s the contact information for major carriers in case you need it:

Transportador Customer Service Number Website for Tracking
DHL 1-800-225-5345 dhl.com
Fedex 1-800-463-3339 FedEx.com
Unión Postal Universal 1-800-742-5877 ups.com
USPS 1-800-275-8777 usps.com

3. Find US Customs Contact Information

If your carrier can’t resolve the issue, Es posible que deba comunicarse con la aduana directamente. The following table includes primary contact details for US Customs and Border Protection (CBP) in the United States.

Customs Office Phone Number Objetivo Sitio web
Información general de CBP 1-877-227-5511 General inquiries about package status and regulations cbp.gov
Puertos locales de entrada Varies by location Inquiries specific to the customs port Check CBP Port Directory
International Trade Hotline 1-800-621-8727 Import/export regulations and compliance questions cbp.gov

For specific inquiries about your package, the general information line (1-877-227-5511) is usually the best place to start.


How Do I Contact US Customs About a Package 647

What Information You’ll Need When Contacting US Customs

When you contact US Customs, have the following information available to help them locate and process your inquiry:

Información requerida Descripción
El número de rastreo From your shipping carrier, used to locate your package
Nombre del transportista de envío The courier handling your shipment (P.EJ., Unión Postal Universal, Fedex)
Detalles del remitente y receptor Nombres, direcciones, and contact information
Formulario de declaración de aduanas Document with package contents, valor, and origin
Invoice or Receipt Proof of purchase, Si está disponible, showing item details

How MAIKONG CO.LTD Ensures Smooth Customs Processing for Your Packaging Needs

Con 21 Años de experiencia en la industria del envasado, Maik Co.ltd is committed to making sure that your packages clear customs without unnecessary delays. We take proactive steps to comply with customs requirements, helping our clients worldwide receive their orders efficiently.

1. Complete and Accurate Documentation

Para cada envío, we provide all necessary customs documentation, such as commercial invoices, descripciones de artículos, and certificates of origin where needed. This attention to detail helps reduce the risk of delays.

2. Compliance with US Import Standards

We ensure that each packaging product we supply, whether it’s Cajas de embalaje sostenibles o Electronic Packaging Boxes, complies with US regulations. Our custom OEM/ODM options allow us to create packaging solutions that meet specific standards, making the customs process smoother.

3. Key Specifications of MAIKONG Products

Below is an overview of some of our packaging products, including their typical parameters and compliance standards. This information helps customs identify and process MAIKONG shipments more efficiently.

Tipo de producto Materiales Cumplimiento Average Weight Range
Cajas de embalaje de marihuana A prueba de olor, resistente a los niños ISO 8317, Embalaje RC 200-500gramo
Cajas de embalaje cosmético Reciclable, ecológico FDA-compliant 100-400gramo
Cajas de embalaje sostenibles Biodegradable, compostable FSC-certified 150-300gramo
Cajas de embalaje de atención médica Estéril, manipulador MDR de la UE, Normas de la FDA 250-600gramo
Cajas de embalaje de alimentos y bebidas Food-grade, resistente a la humedad FDA, Estándares de seguridad alimentaria de la UE 300-800gramo

4. Language and Report Availability

MAIKONG provides multilingual support for our software interface, available to our OEM/ODM clients, along with relevant compliance reports to streamline customs clearance.

Idiomas compatibles Available Reports
Inglés, Español, Francés Declaración de aduanas
Alemán, Chinese, japonés Certificado de origen
portugués, árabe Food Safety and Compliance

Preguntas frecuentes (Preguntas frecuentes)

1. ¿Cómo me pongo en contacto con la aduana si mi paquete se retrasa??

If your package is delayed, start by checking the tracking status with your carrier. If further information is needed, call US Customs at 1-877-227-5511.

2. What does “Held by Customs” mean?

This status means your package is undergoing inspection or requires additional information. Contact your carrier first, as they can often provide updates on customs processing.

3. Can I track a package during customs clearance?

Sí, most shipping carriers update tracking statuses even when a package is in customs. Look for updates indicating “In Customs” or “Pending Customs Clearance.”

4. How does MAIKONG help with customs processing?

MAIKONG ensures that all shipments include accurate documentation, compliant product specifications, and appropriate certifications, reducing the risk of customs delays.

5. Are MAIKONG products compliant with international standards?

Sí, all MAIKONG products are designed to meet international import standards. We offer a range of packaging solutions that comply with regulations in multiple markets, including the US, UE, y Asia.

6. Do I need to pay customs duties for MAIKONG products?

Customs duties depend on your location and order details. Your shipping carrier or customs office will notify you if duties are applicable.

7. Can MAIKONG provide additional documents if required by customs?

Certainly. MAIKONG can issue any necessary documentation, including invoices, certificates, and product specifications, to support your customs process.

For high-quality, internationally compliant packaging solutions, contact Maik Co.ltd to learn more about our products and services.





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